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Hesperus accepts all major credit cards (Via, MasterCard, Discovery, American Express)
We will do our best to process all orders on the day that they are placed. However, please allow 48 hours to process and ship your order.
Hesperus ships to continental US, Hawaii, Alaska, Puerto Rico, and Canada.
Hesperus’s default method of delivery is by UPS, unless requested otherwise.
All sales are non-refundable after 15 days. After 15 days, store credit will be available for your returns. If you would like to request an exchange or a refund, please contact the appropriate department listed below:
If your order was placed online:
If your order was placed at trade show:
All undamaged merchandise to be returned MUST BE completely packed and sealed. If the merchandise is not as new, a 20% restocking fee (from the order) will be charged.
If you receive damaged merchandise, they can be returned to us for either a store credit, or an exchange. Please report damaged merchandise within 15 days.
To report damaged merchandise, please send an email to the respective department:
For online orders:
For trade show orders:
In the email, please include:
Once we have received the email, we will send you a return label for the damaged goods.
When you send us the damaged goods: